Sometimes you need to take a break — whether you’ve got a backlog of requests, your priorities have shifted, or you just want to hit pause for a while.
With our service, you can pause your subscription at any time — no penalties, no hassle.
Why Pause Instead of Cancel?Pausing keeps your place in line and ensures you can pick up exactly where you left off.
It’s ideal if:
You’ve submitted enough requests for now.
You’re waiting for stakeholder feedback or internal approvals.
You just don’t need new work done for a short while.
When you pause:
You won’t be billed while your subscription is paused.
We stop all active work and put your queue on hold.
How to PauseGo to your Trello board .
Click “Documentation” and find the link “Your subscription“.
Your pause takes effect immediately (or at the end of your current billing cycle, depending on your plan).
You’ll receive a confirmation email once your account is paused.
What Happens During the PauseNo new work will be started or delivered.
Your queue stays saved — no need to resubmit requests later.
No charges occur during this time.
You can resume anytime from your dashboard.
Example: If you pause for 20 days, you’re simply not billed for those 20 days. When you unpause, billing resumes from where it left off.
How to ResumeWhen you’re ready to start again:
Go back to Billing → Resume Subscription.
Your project queue reactivates.
You’ll be charged a prorated amount based on your original billing cycle.
Work resumes right where we left off — no setup, no restart fees.
Example ScenarioLet’s say you’re on a plan and you pause halfway through your billing cycle (day 15).
You’ve already paid for 15 days.
When you unpause later, you’ll still have 15 days of active service credit left.
Billing resumes automatically when your credit runs out.
FAQCan I pause anytime?
Yes — you can pause or resume whenever you like.
What happens to my requests while paused?
They’re saved in your queue but not worked on until you resume.
Do I lose unused time?
No, you keep all remaining days. You’ll always get the full value you paid for.
Is there a limit to how long I can pause?
You can pause for as long as you need, though slots for returning clients may depend on availability if paused for extended periods.
